Wifi won’t reach attic room for kids tv

[Scottishgranny]

When we changed our broadband your sales rep said we may need a booster, which we do in the attic room, grandkids are coming for Xmas holidays. So we really do need the booster as promised because we can't get iPads or smart tv to work properly up there.

[TimmyBGood]

@Scottishgranny 

Sky loans wireless booster hardware free under the terms of the 'WiFi Guarantee' element of the legacy 'Broadband Boost' add-on and the 'Enhanced Wall to Wall WiFi Guarantee' part of the 'WiFi Max' subscription supplement: they don't otherwise provide or sell boosters except to resolve issues with Sky Q. Phoning Sky to go through a telephone diagnosis is required to have a booster or pod allocated to the account. Inevitably some  Sky booster hardware has leaked onto a certain auction site and elsewhere online, but Sky won't offer support with using these. 

Confusingly the default 'Wall to Wall WiFi Guarantee' bundled with all new Sky Broadband orders where Boost or Max is not added by the customer doesn't actually provide booster hardware, and is essentially a sales lead generator for the supplements mentioned above plus a one month broadband subscription refund.

[Scottishgranny6]

Yeah, I phoned sky very helpful sending me a boaster tomorrow 😁