Wifi won't accept password

[Deborahjf]

New customer and cannot add devices to wifi.  Says check password.  Have done. Have also reset to factory settings 

[JimM1]

@Deborahjf Just be carefull when you enter the password to the devices, especially with o O 0, i 1 etc look very similar!

[Deborahjf]

Retyped many times with others dictating so definitely not a typo

[JimM1]

@Deborahjf Have you managed to get ONE single device to connect on the wireless wi-fi password wise!

Password label is it on the back off the hub, underneath on the base off the hub, and you should also receive a card in the box with ALL the details, take a quick look whatever one you have matching each other!

[Deborahjf]

Can't get any device to pair. Wifi is available but not with the password provided.  Started everything up this morning as a new customer with a tv and broadband package.  Everything working apart from trying to add phone or tablet. 

[JimM1]

@Deborahjf Have a look at the two following links!.

sky connecting devices
https://www.sky.com/help/articles/connect-devices-to-broadband-start

Sky Max change settings link.
https://www.sky.com/help/articles/change-wifi-max-hub-settings-a

[Deborahjf · Accepted solution]

Thanks but eventually had to spend an hour on the phone with them and it wasn't me I need a new hub,beingsent. Not a great start!