Wifi still paused but I have unpaused

[CLG2611]

Hi,

I seem to have issues with the wifi pausing option on my account. We pause the childrens ipads and firesticks on an evening but for some reason when they are unpaused they have stayed paused and I have tried rebooting the devices but all still paused. If someone could help that would be great

[Chrisee]

@CLG2611 I assume you checked forcan obvious set up gotchas so am escalating your post to the Sky team who support the forum who should be in touch soon to offer you a private chat session to get this sorted. Keep an eye onnthe forum as if you miss the message just click the chat icon which will be added to the forum pages for you to use.saving a long phone call.

[Mr+Flibbles+86]

Thanks for escalating this. We’ve sent an invite to @CLG2611 to chat.

[Lisa-P1987]

Thanks for chatting to us @CLG2611 . Unfortunately, there was no further response on the chat in 48 hours, we are still waiting to help you. If you need our support let us know and we can re-escalate to our chat team. Your chat has been closed now. Thanks