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Discussion topic: Wifi red light.

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Avatar for qqLala
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This message was authored by: qqLala

Message posted on ‎11 Sep 2026 10:44 AM

Wifi red light.

The body is a white box

the light keeps going red and not connecting this has happened twice since installing it 2 days ago. i don't understand why this keeps happening since i've paid for the bill?

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Avatar for TimmyBGood
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Superuser
This message was authored by: TimmyBGood

Message posted on ‎11 Sep 2026 11:12 AM

Re: Wifi red light.

Posted by a Superuser, not a Sky employee. Find out more
@qqLala wrote:

i don't understand why this keeps happening since i've paid for the bill?

Typically it would be an external line fault and so unrelated to payments.

* * * * * * *

Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
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Avatar for Tommy2
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This message was authored by: Tommy2

Message posted on ‎11 Sep 2026 01:29 PM

Re: Wifi red light.

are you referring to your Sky Hub or the ONT ?

Sky Ultimate TV with Sky Cinema on Sky Steam Puck with WI-FI
Sky Full Fibre 500mbps
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