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Discussion topic: Wifi problem

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This message was authored by: AJa

Wifi problem

We have had ongoing wifi issues for a while now. Having to reset constantly with the WPS button. Internet speeds are terrible.
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This message was authored by: Me134

Re: Wifi problem

Posted by a Superuser, not a Sky employee. Find out more

@AJa wrote:
We have had ongoing wifi issues for a while now. Having to reset constantly with the WPS button. Internet speeds are terrible.

WiFi speeds or speeds to the actual router?

 

Have a look at the following to see if they can resolve your problem easily if it's wifi, you can also use the MySky app. If not you may need to consider either the Sky WiFi Max add-on package or perhaps purchasing a 3rd party mesh system (which remains yours regardless of ISP used).

https://www.sky.com/servicechecker
https://www.sky.com/help/articles/broadband-diagnostic-start (do run all tests)
https://www.sky.com/help/articles/broadband-speeds-explained
https://www.sky.com/help/articles/broadband-tips-when-working-from-home

https://www.sky.com/broadband/wifi-max

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Not a Sky employee
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Sky Q with 2GB UHD box wired to the Sky Max router
Samsung S95C TV, HDMI to Sonos Beam Gen 2
Sky FTTP 500Mb to Max Hub (WiFi disabled)
Pair of TP-Link Deco BE65's in AP mode used for WiFi access, main Deco hardwired to Max hub

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