0

Discussion topic: Wifi not working

Reply
Avatar for MidaR
Level 1 icon
What's this?
This message was authored by: MidaR

Message posted on ‎16 Jul 2026 02:21 PM

Wifi not working

I cannot connect to the wifi. Lights are all Greene, but none of my device devices can connect to it. I've tried 2 mobile phones two laptops and the TV and none of them will connect. 

Report post
Post 1 of 5
164 Views
0 Likes
Reply
Reply

All Replies

Avatar for Chrisee
Level 16 icon
What's this?
Superuser
This message was authored by: Chrisee

Message posted on ‎16 Jul 2026 02:49 PM

Re: Wifi not working

Posted by a Superuser, not a Sky employee. Find out more

@MidaR Rdboot your hub if devices cannot connect to the WiFi call Sky as the hub msybe faulty.

=========================================================
65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
Report post
Post 2 of 5
152 Views
0 Likes
Reply
Avatar for MidaR
Level 1 icon
What's this?
Topic Author
This message was authored by: MidaR

Message posted on ‎17 Jul 2026 09:57 AM

Wi-Fi not working urgent !

URGENT!

 

Hi, all three of our Windows laptops suddenly stopped connecting to our Sky Wi-Fi at the same time. They can see the network but won’t connect. All three connect to mobile hotspots without any issue, and our phones connect to the Sky Wi-Fi normally. We’ve already rebooted and factory reset the hub, but the problem persists. Could you please run diagnostics on the hub and, if necessary, arrange a replacement?

 

we need the laptop for work. 

thabks 

Report post
Post 3 of 5
121 Views
0 Likes
Reply
Avatar for MidaR
Level 1 icon
What's this?
Topic Author
This message was authored by: MidaR

Message posted on ‎17 Jul 2026 09:58 AM

Re: Wifi not working

What’s the sky support number? Can’t find it anywhere!
Report post
Post 4 of 5
122 Views
0 Likes
Reply
Avatar for caesarome
Level 16 icon
What's this?
Superuser
This message was authored by: caesarome

Message posted on ‎17 Jul 2026 10:05 AM

Re: Wifi not working

Posted by a Superuser, not a Sky employee. Find out more

@MidaR 

Your two topics on this have been merged into this one.

 

What is the result of this line test:

https://www.sky.com/help/articles/broadband-diagnostic-start

 

What happens when you try to connect a device to your network ?

__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
Report post
Post 5 of 5
115 Views
0 Likes
Reply
Reply