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Discussion topic: Wifi not working

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Juliew535
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This message was authored by Juliew535 This message was authored by: Juliew535

Wifi not working

‎03 Jan 2025 08:31 PM

The broadband is not working properly. This needed poked at asap as we are needing to use our phone data to access the internet properly 

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caesarome
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This message was authored by caesarome This message was authored by: caesarome

Re: Wifi not working

‎03 Jan 2025 10:37 PM

Posted by a Superuser, not a Sky employee. Find out more

@Juliew535 

Try running the line test here:

 

https://www.sky.com/help/articles/broadband-diagnostic-start


You can also run the test via the MySky app on a mobile data connection.


After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

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