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Discussion topic: Wifi not working

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Rkhan14
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This message was authored by Rkhan14 This message was authored by: Rkhan14

Wifi not working

‎20 Nov 2024 08:28 AM

Hi my wifi is not working. I need an engineer out asap because i work from home for my company and i need the wifi to be working for my job. Please can you fix issue asap. Its urgent

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TimmyBGood
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This message was authored by TimmyBGood This message was authored by: TimmyBGood

Re: Wifi not working

‎20 Nov 2024 08:37 AM

Posted by a Superuser, not a Sky employee. Find out more

@Rkhan14 

 

The Openreach target time to fix a domestic broadband fault is two working days starting the following working day morning after the user contacts their ISP.  They report to Ofcom that they meet this target in around 85% of cases.

 

Sky Broadband is a domestic service: while it can be used for WFH this brings no additional priority.

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Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
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TimmyBGood
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This message was authored by TimmyBGood This message was authored by: TimmyBGood

Re: Wifi not working

‎20 Nov 2024 08:39 AM

Posted by a Superuser, not a Sky employee. Find out more

@Rkhan14 

 

https://www.sky.com/help/articles/check-your-services 

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Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
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