Wifi not working

[Loren4]

Online checks saying theres a issue woth wifi 

[Highlinder]

@Loren4  What directions does it give you to fix those issues for you?

[Loren4]

It checks the broadband which is fine. 
no internet connection 

[Highlinder]

@Loren4  What lights are showing on the router and colour.

[Loren4]

 

[Highlinder]

@Loren4  I have escalated your post to Sky who may be in touch with you regarding this via a private message on this forum or an email to you, both of which will invite you to a private chat.

More information about this process can be found in the link below.

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147 

[Addie15]

Hi there! Thank you for escalating this. We have sent an invite to @Loren4.

[Mr+Flibbles+86]

We are still looking to help you @Loren4 . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks