Wifi keeps stopping

[Lenafr]

I am writing to formally raise a complaint regarding my broadband service, which has been extremely slow and frequently stops working over the past few days.

I work from home and rely heavily on a stable internet connection to carry out my job. Unfortunately, the current service has made it very difficult to work effectively, with repeated disruptions and poor speeds throughout the day. This situation is not acceptable, especially given the importance of a reliable connection for my work.

I would appreciate it if you could urgently investigate this issue and provide a prompt resolution. Please let me know if there are any checks I should perform on my end, or if an engineer visit is required.

I look forward to your swift response and a clear timeline for resolving this matter.

Kind regards,

Helena Ferreira

[Daniel0210]

@Lenafr 

You aren't making a complaint on here. It doesn't seem you have reported your issue to Sky yet. You also haven’t contacted Sky by posting on here. This is a customer ▶️ customer discussion forum where we try to help other customers.

This link provides information about the coloured lights you may see on the various hubs https://www.sky.com/help/articles/hub-lights-explained-start

If you are having a broadband issue the first thing to do (even if you’ve already tried it), is use this link to check if there are any outages or issues nearby that may identify a known fault, perhaps affecting multiple households ~
https://www.sky.com/servicechecker

NOTE: The Service Checker doesn’t necessarily disclose a problem immediately and there is up to an hours delay before it picks up a lost connection so perhaps try it again later.

If there aren't any then try running the line test here
https://www.sky.com/help/articles/broadband-diagnostic-start
You can also run the test via the MySky app on a mobile data connection.

Once completed, if it reports back that all is okay click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.

If you’re still having problems you may need to contact Sky to report it. The easiest way is to dial 150 free from your Sky Talk landline if it’s still working.

🔹

Red light on ONT?; See this link ~
https://helpforum.sky.com/t5/Broadband-Talk/Can-t-connect-to-broadband-and-have-a-red-light-on-your-...

Bad weather?; Adverse weather can also impact your broadband.

Working from home?; Sky broadband being discussed here is a domestic service and whilst it's fine for those customers working from home to use it, they won’t receive additional or quicker support.