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Discussion topic: Wifi issues

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This message was authored by: --cs

Wifi issues

Wifi not working. Says authentication issue and wifi error when trying to use products. But sky app says no issues with wifi or broadband. I'm not able to use cos of issue/error
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This message was authored by: Me134

Re: Wifi issues

Posted by a Superuser, not a Sky employee. Find out more

@--cs wrote:
Wifi not working. Says authentication issue and wifi error when trying to use products. But sky app says no issues with wifi or broadband. I'm not able to use cos of issue/error

If you're FTTP and have an ONT that the hub plugs into, turn off or unplug at the wall both ONT and hub. Leave for a minute and then turn the ONT back on and wait for all green lights. Once it's up and running, turn the hub back on. Obviously if not on FTTP just turn the hub off for a minute and back on.

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Not a Sky employee
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Sky Q with 2GB UHD box wired to the Sky Max router
Samsung S95C TV, HDMI to Sonos Beam Gen 2
Sky FTTP 500Mb to Max Hub (WiFi disabled)
Pair of TP-Link Deco BE65's in AP mode used for WiFi access, main Deco hardwired to Max hub

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