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Discussion topic: Wifi issues
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This message was authored by: AdamCross50
Message posted on 18 Jul 2026 11:51 AM
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Wifi issues
YOU HAVE CHECKED OUR BROADBAND AND WIFI AND STATEIT IS WORKING WELL YETWE DONT RECEIVE WHATSAPP MESSAGES WHEN CONNECTED TO THE WIFI AND HAVE TO USE CELLULAR DATA. ALSO TRYING TO STAY CONNECTED TO THE WIFI TO WORK IS DIFFICULT AND IT DROPS OUT CONTINUOUSLY
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This message was authored by: caesarome
Posted by a Superuser, not a Sky employee.
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Message posted on 18 Jul 2026 12:10 PM
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Re: Wifi issues
For WhatsApp try lowering your broadband shield settings. You can do this via the MySky app or online here:
https://www.sky.com/myaccount/bb-and-talk/broadband-shield
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If you need help please provide as much information as you can
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