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Discussion topic: Wifi issues

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This message was authored by: StaceyWinter

Wifi issues

We recently joined sky and ever since, despite the broadband being high, we are having constant connection issues and it's has even caused a problem for the sky puck with poor connection and it's less than 2 ft away

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This message was authored by: caesarome

Re: Wifi issues

Posted by a Superuser, not a Sky employee. Find out more

@StaceyWinter 

A poor signal in certain rooms is something that comes up on here on a regular basis so try going through this to see if it helps:


https://www.sky.com/help/broadband/my-broadband-speed/improving-wi-fi-signal-to-my-devices/articles/...


If not and if you have Wi-Fi Max on your account then Sky will loan up to 3 pods as you can read about here:

 

https://www.sky.com/help/articles/sky-wifi-max

 

So you can either call them on 150 from a landline phone or a mobile that has a Sky sim in it or Select "No, I still need help" at the bottom on the above link.

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