Wifi issues

[Rich_terscale]

Hello, We've been having wifi connection issues ever since we switched over to sky stream. The broadband previously was good although it did continually drop connection to switch to a different wifi channel. However, this was controllable as I was able to log i to the router and change the channel. I now cannot do this on the new router. Is there any way this can be actioned or changed please? I have recently been sent a booster which is OK, but doesn't seem to have fixed the issue. Thx

[Lisa-P1987]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Addie15]

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.