Wifi issues

[Bridget+mcintyre]

For the last week our wifi cuts out for hours. It says it's connected and the test on the app says it's fine but it isn't there's no connection. Have tried all troubleshooting methods with no change. 

[Addie15]

Hi there, @Bridget+mcintyre. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147