@LaurenDavies Wifi or the Broadband, they are different altogether in operation. See the link below and say if you see anything from that...
This link below provides information about the coloured lights on the various hubs that can help to see what is going on! If the system is also Full Fibre then the lights on the OR/CF ONT also require to be looked at!
https://www.sky.com/help/articles/hub-lights-explained-start
