Broadband
0

Discussion topic: Wifi is not working

Reply
Kishok
What's this?
This message was authored by Kishok This message was authored by: Kishok

Wifi is not working

‎21 Nov 2024 11:32 AM

Hello, the Wifi in my flat is not working, although the service checker shows everything is okay? Please help 

Report post
Post 1 of 2
60 Views
Reply
0 Likes
Reply

All Replies

caesarome
What's this?
Superuser
This message was authored by caesarome This message was authored by: caesarome

Re: Wifi is not working

‎21 Nov 2024 12:09 PM

Posted by a Superuser, not a Sky employee. Find out more

@Kishok 

Try running the line test here:

 

https://www.sky.com/help/articles/broadband-diagnostic-start


You can also run the test via the MySky app on a mobile data connection.


After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
Report post
Post 2 of 2
42 Views
Reply
0 Likes
Reply

Was this discussion not helpful?

No problem. Browse or search to find help, or start a new discussion on Community.

Search Sky Community

linear-search Created with Sketch. Search

Start a new discussion

On average, new discussions are replied to by our users within 4 hours

New Discussion