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Message posted on ‎21 Jul 2024 10:18 AM

Wifi getting slower

I have fibre and normally fast.com shows between 900mg-1g but the last couple of days its only been showing 340mg. I havent made any changes to anything, it seems like the speed has just dropped. Did the tests in the Sky app and they say that everythings good. Anyone experienced anything similar and know what might cause it?

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This message was authored by: TimmyBGood Answer

Message posted on ‎21 Jul 2024 02:40 PM - last edited: ‎21 Jul 2024 02:55 PM

Re: Wifi getting slower

Posted by a Superuser, not a Sky employee. Find out more
@IdaH wrote:

 

Anyone experienced anything similar and know what might cause it?

WiFi is an inherently unstable medium: both the wireless signal from your own Hub and any neighbouring routers or access points can change over time (particularly as they  automatically shift band to avoid congestion), as well as potentially being affected by electrical devices in your own and other properties.

 

If possible it's important to try and test speed over an ethernet device with a gigabit chipset: that's the only way to confirm that Hub speed is still being delivered.

 

* * * * * * *

Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2

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Message posted on ‎21 Jul 2024 01:28 PM

Re: Wifi getting slower

@IdaH What device are you testing on and how is it connected?

----------------------------------------------------------------------------------------------------------------------------------------------
Zen Superfast (FTTC), Fritzbox 7530, Sky Q 2TB UHD v3 (x1), Sky Q Mini (x2), Alienware Area 51-M, Panasonic TX-65HZ1000B, Denon AVR-X6300H, B&W CM8 S2, B&W CM1 S2 (x2), B&W CM Centre S2, REL S3 SHO (x2), Panasonic TX-P42G30B, Monitor Audio RS6, Marantz PM7001 KI, Denon HEOS 1 HS2 (x2), B&W P7, iPad Pro 12.9" (5th Gen), iPhone 14 Pro Max, iPad Mini 6 (work)

** No - I have nothing to do with Sky **
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This message was authored by: IdaH

Message posted on ‎21 Jul 2024 02:29 PM

Re: Wifi getting slower

On phones, connected via Wi-Fi, been the same since we got it. 

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This message was authored by: TimmyBGood Answer

Message posted on ‎21 Jul 2024 02:40 PM - last edited: ‎21 Jul 2024 02:55 PM

Re: Wifi getting slower

Posted by a Superuser, not a Sky employee. Find out more
@IdaH wrote:

 

Anyone experienced anything similar and know what might cause it?

WiFi is an inherently unstable medium: both the wireless signal from your own Hub and any neighbouring routers or access points can change over time (particularly as they  automatically shift band to avoid congestion), as well as potentially being affected by electrical devices in your own and other properties.

 

If possible it's important to try and test speed over an ethernet device with a gigabit chipset: that's the only way to confirm that Hub speed is still being delivered.

 

* * * * * * *

Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
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Message posted on ‎20 Aug 2025 08:35 PM

Re: Wifi getting slower

I am having a very similar problem with my Sky wifi. I have Sky Fibre and Sky's web site speed test shows my download speed is fine. However it can take two to three seconds to load a web page on our new, very fast laptops via our Sky wifi. It has been like this for the last couple of months.  Our Sky Wifi was much faster than this before we upgraded to Sky Fibre broadband.  The Sky wifi router is about 10 feet away from my laptop. I also have a Sky wifi booster. I have followed Sky's online advice about checking and re-booting our Sky router, but the problems persists. Any suggested ways of improving my Sky wifi speed would be helpful. 

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Message posted on ‎20 Aug 2025 08:47 PM

Re: Wifi getting slower

@Courtney24 What sky hub are you using on the FF connection also the sky booster that you have connected, see the link's below!.

 

https://www.sky.com/help/articles/broadband-diagnostic-which-sky-hub

https://www.sky.com/help/articles/sky-wifi-booster-what-do-you-need-help-with

 

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