Wifi fibre connection

[Sarah1520]

Since they changed it this, its been rubbish and I have a sky glass TV, can't get on it nor get WiFi for my phone. Tried complaining... to no avail

[LJB-C]

Hello @Sarah1520, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141