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Discussion topic: Wifi dropping out

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This message was authored by: DanielBates

Message posted on ‎25 Aug 2026 12:36 PM

Wifi dropping out

My WiFi keeps dropping out its happened 6 times within an hour. Yet the app is saying there are no issues but something definitely isn't right
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Avatar for Daniel0210
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Superuser
This message was authored by: Daniel0210

Message posted on ‎25 Aug 2026 12:40 PM

Re: Wifi dropping out

Posted by a Superuser, not a Sky employee. Find out more

@DanielBates 

The service checker doesn't necessarily disclose a problem immediately and there can be an hour plus delay before it picks up a lost connection which is why on here we tend to advise on trying it again later. 


▪️ I AM NOT A SKY EMPLOYEE ▪️
[I only provide help on the forum boards so Private/Direct Messaging is switched off]
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Sky customer since 2001
with:
Sky Q | Sky Broadband | Sky Talk | Sky Mobile(s)
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This message was authored by: caesarome

Message posted on ‎25 Aug 2026 01:48 PM

Re: Wifi dropping out

Posted by a Superuser, not a Sky employee. Find out more

@DanielBates 

When the next happens take a look to see what the lights are doing on your broadband hub then work through this:

 

https://www.sky.com/help/articles/broadband-diagnostic-start

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