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Discussion topic: Wifi dropping out

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This message was authored by: Kev2112

Wifi dropping out

Can i get some help? The wifi keeps dropping out and lagging, simple things like twitter not loading pictures and having to switch to phone data to get them to load. Also, working from home, zoom and team video calls not lagging and cutting out completely. Router Statistics System Up Time: 211:49:02 Port Status TxPkts RxPkts Collision Pkts Tx b/s Rx b/s Up Time WAN MER 104379261 250793496 0 597868 979548 211:46:59 LAN Down 0 0 0 0 0 00:00:00 WLAN (2.4 GHz) Up 5762934 4151775 0 1033 0 211:47:48 WLAN (5 GHz) Up 253041903 104027270 0 0 0 211:47:01 Broadband Link Downstream Upstream Connection Speed 60000 kbps 16445 kbps Line Attenuation D1(13.2 dB) , D2(33.9 dB) , D3(52.9 dB) U0(0.1 dB) , U1(21.4 dB) , U2(40.1 dB) Noise Margin 5.8 dB 5.9 dB Poll Interval: Seconds (at least 3s): 10 Set Interval Stop
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This message was authored by: Highlinder

Re: Wifi dropping out

Posted by a Superuser, not a Sky employee. Find out more

@Kev2112  Looking at those router stats they are all around the same uptime. Which router from Sky do you have from the link below

https://www.sky.com/help/articles/broadband-diagnostic-which-sky-hub 

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This message was authored by: Kev2112

Re: Wifi dropping out

Hi, ive got the broadband hub and also the sky booster. 

This message was authored by: Highlinder

Re: Wifi dropping out

Posted by a Superuser, not a Sky employee. Find out more

@Kev2112  Is the router in a good place to give coverage in the property and the booster to help boost the signal around the rest of the property.

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