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Discussion topic: Wifi dropping out

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This message was authored by LREFFOLD This message was authored by: LREFFOLD

Wifi dropping out

Wifi seems to drop out at least once a day for a brief period and then comes back online....router sats below... does anyone have anything similar and a fix?

 

LREFFOLD_0-1675691067575.png

 

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This message was authored by Highlinder This message was authored by: Highlinder

Re: Wifi dropping out

Posted by a Superuser, not a Sky employee. Find out more

@LREFFOLDIt is not your Wi-Fi that is dropping out, it is your internet that is dropping.

 

Can you please run the broadband test, this can be done either via the Sky app on mobile data or use the link below.
https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic

If it finds an external fault it should enable you to book an engineer.

 

If the test finds no faults, watch the next time this happens and you can run the test it should pick up on what is going on with the connection. Does this happen the same time each day and does it just come back itself?

If someone has helped give them Like.

If you have found this solution helpful please tick this as the answer.
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