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Discussion topic: Wifi dropping out intermittently

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This message was authored by: KrisLee75

Wifi dropping out intermittently

IMG_0056.png

My wifi periodically drops in and out. Router stats are here. Any help much appreciated. 

Thanks Kris

 

 

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This message was authored by: TimmyBGood

Re: Wifi dropping out intermittently

Posted by a Superuser, not a Sky employee. Find out more

@KrisLee75 

 

It's the broadband dropping out, not the WiFi.  The stats show the WAN (external) connection had reconnected 12 minutes before that screen shot: it's a G.fast (copper) circuit so susceptible to all the inherent failure modes of broadband over copper.

 

You'll need to log a fault with Sky for investigation by Openreach, and it may also be worth looking to see if FTTP is now available at the address.

* * * * * * *

Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
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This message was authored by: KrisLee75

Re: Wifi dropping out intermittently

Thanks Timmy 

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