07 Nov 2023 01:05 PM
Over the last couple of months my wifi has been getting gradually worse. To the point where I have to constantly reset my sonos speakers, can't use wifi calling on my phone and working from home for video calls is impossible. When it works it's fine (33mbps) but it's very unstable. Connection to the hub seems fine, it's my devices which struggle.
07 Nov 2023 01:58 PM
Posted by a Superuser, not a Sky employee. Find out morePlease post your router stats when you next notice the issue occuring.
07 Nov 2023 03:32 PM
Thanks for the response. Here are the stats as it's occurring again.
07 Nov 2023 03:44 PM
More glitching here, also noticed some of the stats were blue?!
07 Nov 2023 03:46 PM
Posted by a Superuser, not a Sky employee. Find out moreYour stats dont suggest an issue on the line or with the WiFi radios so I suspect the issue is WiFi interference itself.
Have you tried the suggests in Sky's WiFi help guide?
07 Nov 2023 04:27 PM
Thanks for looking @jamesn123! appreciate it. Yeah done all the normal stuff - not behind a TV, changed channel, no other radio interference etc. Very frustrating. Situation seemed to start when I had a new hub. The old one was having difficulty, but this one is worse.
09 Nov 2023 11:46 AM
just had more issues @jamesn123 i have no idea what I'm looking at with the stats though. Any ideas?
09 Nov 2023 12:29 PM
Posted by a Superuser, not a Sky employee. Find out moreAgain nothing to suggest a problem. If all was fine before and only recently started happening I would recommend you call Sky to at least get the hub replaced as a first troubleshooting step
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