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Discussion topic: Wifi dropping multiple times

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This message was authored by TellmyWIFImhome This message was authored by: TellmyWIFImhome

Wifi dropping multiple times

Over the last couple of months my wifi has been getting gradually worse. To the point where I have to constantly reset my sonos speakers, can't use wifi calling on my phone and working from home for video calls is impossible. When it works it's fine (33mbps) but it's very unstable. Connection to the hub seems fine, it's my devices which struggle. 

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This message was authored by jamesn123 This message was authored by: jamesn123

Re: Wifi dropping multiple times

Posted by a Superuser, not a Sky employee. Find out more

Hi @TellmyWIFImhome 

Please post your router stats when you next notice the issue occuring.

I am NOT a Sky Employee
Myself & Others offer our time to help others, please be respectful.
TellmyWIFImhome
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This message was authored by TellmyWIFImhome This message was authored by: TellmyWIFImhome

Re: Wifi dropping multiple times

Thanks for the response. Here are the stats as it's occurring again. 

IMG_6817.jpeg

 

TellmyWIFImhome
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This message was authored by TellmyWIFImhome This message was authored by: TellmyWIFImhome

Re: Wifi dropping multiple times

IMG_6818.jpeg

More glitching here, also noticed some of the stats were blue?!

This message was authored by jamesn123 This message was authored by: jamesn123

Re: Wifi dropping multiple times

Posted by a Superuser, not a Sky employee. Find out more

Hi @TellmyWIFImhome 

Your stats dont suggest an issue on the line or with the WiFi radios so I suspect the issue is WiFi interference itself.

Have you tried the suggests in Sky's WiFi help guide?

https://www.sky.com/help/home/broadband/my-broadband-speed/no-connection-slow-wifi/articles/broadban...

 

I am NOT a Sky Employee
Myself & Others offer our time to help others, please be respectful.
TellmyWIFImhome
Topic Author
This message was authored by TellmyWIFImhome This message was authored by: TellmyWIFImhome

Re: Wifi dropping multiple times

Thanks for looking @jamesn123! appreciate it. Yeah done all the normal stuff - not behind a TV, changed channel, no other radio interference etc. Very frustrating. Situation seemed to start when I had a new hub. The old one was having difficulty, but this one is worse. 

TellmyWIFImhome
Topic Author
This message was authored by TellmyWIFImhome This message was authored by: TellmyWIFImhome

Re: Wifi dropping multiple times

IMG_6834.png

 just had more issues @jamesn123  i have no idea what I'm looking at with the stats though. Any ideas? 

This message was authored by jamesn123 This message was authored by: jamesn123

Re: Wifi dropping multiple times

Posted by a Superuser, not a Sky employee. Find out more

@TellmyWIFImhome 

Again nothing to suggest a problem. If all was fine before and only recently started happening I would recommend you call Sky to at least get the hub replaced as a first troubleshooting step

I am NOT a Sky Employee
Myself & Others offer our time to help others, please be respectful.
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