Wifi dropping - Hove

[DJG1989]

Hi, I live in Hove (BN3) since last night my router keeps dropping and cutting out completely, it's been happening consistently since at least 12:30am 21st March 2025. Has anyone in the area had similar issues? 

[Daniel0210]

@DJG1989 
If you haven’t done it already use the below link to check to see if there are any problems or outages nearby
https://www.sky.com/servicechecker
(This should determine if there's an identified fault affecting multiple households)

If there aren't any then try running the line test here
https://www.sky.com/help/articles/broadband-diagnostic-start
You can also run the test via the MySky app on a mobile data connection.

Once completed, if it reports back that all is good click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.

If you’re still having problems you may need to call Sky to report it. Dial 150 free from your Sky Talk landline (if it’s still working).

This link providers information about the coloured lights on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start

(For any customers working from home remember that Sky Broadband is a domestic service so you won’t receive any extra or quicker support).

[DJG1989]

Hi, I've ran all the diagnostics a few times, there doesn't appear to be any issues in the area according to the app.