0

Discussion topic: Wifi down

Reply
This message was authored by: SarahT10987

Wifi down

Wifi is not working I have done the reset etc and still not working 

Reply

All Replies

This message was authored by: Daniel0210

Re: Wifi down

Posted by a Superuser, not a Sky employee. Find out more

@SarahT10987 

The first thing to do is check to see if there are any outages nearby via this link https://www.sky.com/servicechecker

 

(This should determine if there's an identified fault affecting multiple households)

 

If there aren't any then try running the line test here https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

 

Once completed, if it reports back that all is good click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
NOTE: I only provide help on the forum boards so Direct Messaging is switched off

▫️
Sky customer since 2001
with:
Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
Avatar for SarahT10987
Level 0 icon
Topic Author
This message was authored by: SarahT10987

Re: Wifi down

Thanks done all advised before I put the post up 

Reply