Wifi doesn’t teach upstairs

[David1107]

The reuter is behind the TV and the wifi signal is intermittent upstairs and disconnects my granddaughter when playing games .

[TimmyBGood]

@David1107 

Sky loans wireless booster hardware 'free' under the terms of the 'WiFi Guarantee' element of the legacy 'Broadband Boost' add-on and the 'Enhanced Wall to Wall WiFi Guarantee' part of the 'WiFi Max' subscription supplement: they don't otherwise provide or sell boosters except to resolve issues with Sky Q. Phoning Sky to go through a telephone diagnosis is required to have a booster or pod allocated to the account. Inevitably some  Sky booster hardware has leaked onto a certain auction site and elsewhere online but Sky won't offer support with using these, and Max pods acquired that way won't work at all. 

Confusingly the default 'Wall to Wall WiFi Guarantee' bundled with all new Sky Broadband orders where Boost or Max is not added by the customer doesn't actually provide booster hardware, and is essentially a sales lead generator for the supplements mentioned above plus a one month broadband subscription refund.

[RSyed]

Is it Fiber to home you have?... if so, get a long ethernet cable so you can move the router from behing the TV to a more unobstructed/central location - or, you may find just moving the router to the front of the TV makes things better.

If that doesn't work/not possible, get one of those cheap wall plug wifi extender (or a spare router you may have lying around, setup in Extender mode, place it sorta half way between where your main Wifi signal becomes unusable, and extend the wifi signal without running wires.