@Katie196 you need to check the lights on your Sky hub using this trouble shooter https://www.sky.com/help/articles/hub-lights-explained-start which tels you what to do.
=========================================================
65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
