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Discussion topic: Wifi connection us very slow on TV and mobiles, other tenants are complaining about it.

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This message was authored by Ayisha27 This message was authored by: Ayisha27

Wifi connection us very slow on TV and mobiles, other tenants are complaining about it.

Internet in broadband connection is very slow and sometimes no connection, attending any online meeting and watching tv are not satisfied.
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This message was authored by TimmyBGood This message was authored by: TimmyBGood

Re: Wifi connection us very slow on TV and mobiles, other tenants are complaining about it.

Posted by a Superuser, not a Sky employee. Find out more

@Ayisha27 

 

Sky loans wireless booster hardware free under the terms of the 'WiFi Guarantee' element of 'Broadband Boost' and the 'Enhanced Wall to Wall WiFi Guarantee' part of the 'WiFi Max' subscription supplement: they don't otherwise provide or sell them except to resolve issues with Sky Q. Inevitably some have leaked onto a certain auction site, but Sky won't offer support with using these. 


Confusingly the 'Wall to Wall WiFi Guarantee' doesn't actually provide booster hardware, and is essentially a sales lead generator for the supplements mentioned above.

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Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
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