0

Discussion topic: Wifi connection poor

Reply
This message was authored by Clair+Grantham This message was authored by: Clair+Grantham

Wifi connection poor

Hi I have reported twice before in the past year that our wifi connection has got progressibly worse. We have a hub with a wifi booster. Our setup has been the same for many years.Myself and my partner work from home and both frequently loose Internet connection. This was never an issue we have both worked from home for the past 7 years. Wifi just doesnt work on any mobile phone devices in the house meaning we are having to connect to 4g constantly. The amount  if devices connected have been the same devices for several years and the wifi has never been so bad. Whilst  devices are connected they are not being used all the time. Its so bad that not even netflix will  connect on the sky apps.  We are considering going to a new  broadband provider if this continues to be an issue for us and not sorted out. We pay £106 for our sky package and to be quite frank feel the service we receive is mediocre at best. We test the broadband and wifi connection frequently and it always says there is a good connection but there is something wrong with it.

Reply

All Replies

This message was authored by jamesn123 This message was authored by: jamesn123

Re: Wifi connection poor

Posted by a Superuser, not a Sky employee. Find out more

Hi @Clair+Grantham  Please post your router stats
https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/td-p/2855717/jump... 

I am NOT a Sky Employee
Myself & Others offer our time to help others, please be respectful.
Reply

Was this discussion not helpful?

No problem. Browse or search to find help, or start a new discussion on Community.

Start a new discussion

On average, new discussions are replied to by our users within 4 hours

New Discussion