Wifi/broadband

[Lisa9832]

My wifi/broadband is not working. It's struggling to load any apps and load in programmes. The screen seems to be trailing. This has happened several times from yesterday.

[Addie15]

Hi there, @Lisa9832. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147 

[Shea3]

Hi ive got no wifi my box is flashing green tried to reset it numerous times and nothing working becomjng a joke how many problems 

[Tom-W19]

Hi @Shea3 

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Shea3]

Hi my openreach box on the wall LOS light is red no cables have been touched nothing 

[Doc5907]

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@Shea3 wrote:

Hi my openreach box on the wall LOS light is red no cables have been touched nothing 

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@Shea3 

A red LOS light on the ONT indicates an external issue with your fibre connection for which you will need to call Sky who will arrange Openreach to investigate. Unfortunately with the current holidays this could take a few days but keep an eye on it as a fix could come sooner.

[Shea3]

My openrrach box has gone back to los red light it wasnt working earlier came back ok for abit and has gone of again!!!!

[caesarome]

@Shea3 

The first thing to check is this link to see if there are any outages in your area:

https://www.sky.com/servicechecker

If there isn't try running the line test here:

https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

[Shea3]

Hi i have now been without any wifi since monday the 30th contacted numerous times and getting no help and youse expect me to be paying a full bill when ive had not even a full months worth of wifi jokers

[Daniel0210]

@Shea3 

What do you mean by getting no help? Sky pass any faults to Openreach who investigate / repair.

In case you aren’t already aware, the following link explains the Ofcom agreed auto compensation scheme which Sky operates for when there is a TOTAL loss of Sky Broadband or Sky Talk for UK customers.
https://www.sky.com/help/articles/auto-compensation

If you have a total loss of service and it isn’t fixed after two full WORKING days from when you notify Sky of the fault, you will become eligible for it. It’s applied 30 days after the fault has been repaired and will come in the form of a credit appearing on your Sky account (from 01/04/24 the rates are £9.76 per day).

There is no such scheme in place for customers in the Republic of Ireland.

[Daniel0210]

@Shea3 

You seem to have created numerous posts on various threads on this which is causing confusion and repeated replies.

I've moved todays post to this thread as I see the issue has already been escalated to Sky. What was the result of the private chat? 

[Shea3]

There was no result with the private chat at all becoming an absolute joke 

[Daniel0210]

@Shea3 

Do you mean the chat invite didn't arrive? 

[Shea3]

No one answered after i told them the problem literally been calling and going on here since monday now its a joke im oaying for wifi that they cant even fix nor even answer the phone just automated service after automated service 

[Daniel0210]

@Shea3 

It sounds like you have two options 

1. We re-escalate to the Messaging Team 

or

2. You call Sky, remembering the start will be automated which may try to send you here to the forum or suggest you receiving a text. Stay on the line as long as possible and don’t hang up. If necessary say nothing when the automated system asks you what your call is about as it should then route your call into a queue for the next available agent.