@EvaMae584 wrote:
I upgraded my WIFI to the best on ebecause of poor WIFI. My other devices are fine but my PC is getting little to no internet and it shows this on the WIFI checker. I can hardly use my computer and its fustarting because i am trying to contact sky and met with robots who are no help. I need this resolved so i can actually use all devices in my house.
You may have upgraded your broadband speed to the fastest available (not the wifi) but speed to the hub is pretty much immaterial to the strength of the wifi signal. The best option is to hardwire the PC either to the hub or to a decent mesh system pod and let the pod handle the wifi. What wifi device do you use on the PC?
Firstly, unplug the hub for 10 minutes and then reboot, hopefully a channel rescan will find a less congested wifi channel.
Have a look at the following to see if they can resolve your problem easily if no success with the above, you can also use the MySky app. If not you may need to consider either the Sky WiFi Max add-on package or perhaps purchasing a 3rd party mesh system (which remains yours regardless of ISP used and would be my own personal choice).
To check on local outages.
https://www.sky.com/servicechecker
To run the local checker.
https://www.sky.com/help/articles/broadband-diagnostic-start (do run all tests)
Helpful articles that explain the basics.
https://www.sky.com/help/articles/broadband-speeds-explained
https://www.sky.com/help/articles/broadband-tips-when-working-from-home
Link for Sky WiFi Max
https://www.sky.com/broadband/wifi-max
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Not a Sky employee
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Sky Q with 2GB UHD box wired to the Sky Max router
Samsung S95C TV, HDMI to Sonos Beam Gen 2
Sky FTTP 500Mb to Max Hub
Pair of TP-Link Deco BE65's in AP mode used for main WiFi access, main Deco hardwired to Max hub
