Wifi available, but no Internet

[GD1]

@webb11  Have you tried @jamesn123  suggestion?

[webb11]

I'll give that a go...

[webb11]

I've tried the reset. 3 devices now connect (was 1 before). The tv still doesn't connect. No devices connect upstairs, including 2 tvs. I have a sky booster which I have resync'd with wps. 

Still in the help zone! 

[Skull+Treaty]

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@webb11 wrote:

I've tried the reset. 3 devices now connect (was 1 before). The tv still doesn't connect. No devices connect upstairs, including 2 tvs. I have a sky booster which I have resync'd with wps. 

Still in the help zone! 

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@webb11 

On the TV, is there an option to "forget" the connection then re-add after you've re-set the Hub?

[Iggy66]

Has anyone found out what the issue is and how to fix it. I'm having the same issue- Sky advised engineer has fixed the fault in the line but I'm still not getting internet access even after doing all the  recommended restarts and wire checks. Just the 2 lights pier  and Wi-Fi

[cookiemonsteruk]

@Iggy66 

If you "run tests" on your my sky app using mobile data it should let you book an engineer if an external fault is found

[Iggy66]

Day 10 BT open reach say they fixed the external issue, still no internet. Sky engineer attended yesterday- no issue inside the house, he tried a new router and still the same issue. Appears the issue is external so another appointment with BT open reach- I suspect it's a cross line, when running the sky app it's states everything is fine but the 4 devices connected to the Wi-Fi are not mine-  I assume that once resolved I should receive auto compensation for the loss of use for broadband services 

[Doug+W]

I keep having the same problem.

Devices are connected to WiFi but say no internet connection.

Router lights are all green.

Does this mean there's a problem at the exchange?

[Stephen95]

Im suffering the same issues they sent out a new box and still the same 

[Emmafash]

I have the same thing. Last two days no broadband. Now says broadband working. Tan the test it says I have Wi-Fi but not actually working on any devices

[SteveB111]

The links don't work?  Even when I go back to my main account and search the connection link. 

[Chrisee]

I know people all have similar symptoms but the cause and therefore the so,ution maybe different .

It helps the forum experts if you start a thread each. In your first post can you post your hub's stats Find your Sky Broadband router statistics as these tell us a lot about the service you are buying and how the hub is performing. Can you briefly explain the problem and whzt you have done so far. If we can give you an answer which solves the problem then  mark that post as an answer. 

Thanks

[SteveB111]

 

[SteveB111]

Doing this on phone so not easy. 
Taken hours trying to reset it all 

[SteveB111]

That image didn't show up for some reason.

Called SKY, spoke to an automated message, for 15 mins who checked the line and booked an engineer for Thursday. So I have no internet for 3 days including yesterday. Not great when work from home