Wifi Speed Slow and incorrect display on Sky account compared to other speed test sites

[Alistair27]

Hi,

My Wifi has been extreamly slow lately with no changes to the home or users.

10/mps download speed according to multiple sources, however my sky account continues to regsiter as 109 Mps

I can't get anyone to speak to regarding this. 

[Tom-W19]

Hi @Alistair27 

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation. The invite will automatically close if not responded to within 48 hours.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Alistair27]

I reset my box and forgot the network and all is up and running at full speed again.