Wifi Issues

[Josh061]

Done multiple speed checkers online and used the sky service checker and it says everthing is ok however, when I use my computer there are  multiple apps that are having many internet errors causing disconnects/latency issues and a overall a terrible performace (i have checked the apps serves and status and they are all fine) . We had an internet outage for about a week maybe a month and a half ago where someone had to come out to help fix the issue, since then the overall performance of the wifi has significantly dropped. I do work from home aswell so these incidents have caused lots of problems for me aswell. 

[PETROL+PRICE+DOWN]

Totally agree, can't wait for my contract to end and I will switch providers 

[Daniel0210]

@Josh061 
Wi-Fi and broadband are different. Wi-Fi is the wireless connection between your hub and your devices. Broadband is the internet connection provided by your ISP (Sky).

The first thing to do, even if you’ve already tried it, is to use this link to check to see if there are any broadband issues or outages nearby ~
https://www.sky.com/servicechecker

This should determine if there's an identified fault, perhaps affecting multiple households.

NOTE: It doesn’t necessarily disclose a problem immediately and there is up to an hours delay before the service checker picks up a lost connection so perhaps try it again later.

If there aren't any then try running the line test here
https://www.sky.com/help/articles/broadband-diagnostic-start
You can also run the test via the MySky app on a mobile data connection.

Once completed, if it reports back that all is okay click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.

If you’re still having problems you may need to contact Sky to report it. The easiest way is to dial 150 free from your Sky Talk landline if it’s still working.

🔹

Hub lights; This link provides information about the coloured lights on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start

Red light on ONT; See this link ~
https://helpforum.sky.com/t5/Broadband-Talk/Can-t-connect-to-broadband-and-have-a-red-light-on-your-...

Bad weather; Adverse weather can also impact your broadband.

Working from home; Sky broadband being discussed here is a domestic service and whilst it's fine for those customers working from home to use it, they won’t receive additional or quicker support.