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Discussion topic: WiFi

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This message was authored by: 54321andy

Message posted on ‎13 Sep 2026 06:27 PM

WiFi

The WiFi keeps dropping off and then coming back on again. It means my sons's gaming and our watching tv/streaming is constantly failing and having to be reset. It's showing as connected when I did the WiFi checker on the app but something is clearly faulty. I'm guessing it's the box?! Can an engineer come out to check it? I pay for boost and this is not acxeptable, it's been happening for a week now. Thank you. 

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Avatar for caesarome
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Superuser
This message was authored by: caesarome

Message posted on ‎13 Sep 2026 07:36 PM

Re: WiFi

Posted by a Superuser, not a Sky employee. Find out more

You are talking to other customers here @54321andy so when this hapopens what do the lights on the hud do, do any go out or flash ?

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