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Discussion topic: WiFi

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This message was authored by: Kobe1812

WiFi

My WiFi is connecting to my phone and everything else but when I go into my phone settings it says no internet connection I've done everything unplugged router WiFi box the lot but nothing seems to be solving it 

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This message was authored by: caesarome

Re: WiFi

Posted by a Superuser, not a Sky employee. Find out more

To be clear @Kobe1812 your phone shows as being connected to your Wifi but says it isn't ?

 

Can you access apps and websites on it ?

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This message was authored by: Kobe1812

Re: WiFi

It shows I’m connected but on settings it shows no internet connection but the sky broadband box light is white

This message was authored by: caesarome

Re: WiFi

Posted by a Superuser, not a Sky employee. Find out more

Does the wifi actually work on your phone ?

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This message was authored by: Kobe1812

Re: WiFi

Nope, it keeps disconnecting from the tv also 

This message was authored by: caesarome

Re: WiFi

Posted by a Superuser, not a Sky employee. Find out more

The next time this happens have a look to see what the lights on your broadband hub are doing then try going through this:

 

https://www.sky.com/help/articles/hub-lights-explained-start

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This message was authored by: Kobe1812

Re: WiFi

The colours white but it's dropping the WiFi from my PlayStation and tv when watching Netflix 

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