WiFi

[Saim3]

Hello there,

when I am connected to the wifi the internet seems to be lagging. This is noticeable when I'm playing online games on my phone. I am in the same room as the wifi hub and it keeps happening. When I switch the wifi off on my phone and use mobile data instead, the lag disappears. The wifi internet speed is showing as 600mbps so there shouldn't be any lag. I don't understand why it's happening. This is a lot worse when I am downstairs using my phone to play games, it become impossible to play. 

[lainys]

Hi there @Saim3 , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141