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Discussion topic: WiFi signal

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This message was authored by: Julda

WiFi signal

I've upgraded to full fibre 500mbps over a year ago and the WiFi has never been great, but over the last few months it has been worse than ever dropping out at least 4 times on Teams calls and yes I have WiFi extenders and I'm in the house by myself so the broadband isn't being overloaded. I conduct speed checks in various points in the house and when I'm having issues I'm having speeds of 25mbps whilst standing next to the router. I had better WiFi when I was on the old 36mbps than full fibre. If I can't get this resolved, I will be moving away as it's affecting my work!!
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This message was authored by: JimM1

Re: WiFi signal

@Julda Are you still using the old sky Broadband Hub on the connection with the old Sky Broadband booster, or did you change it and go sky Max?

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This message was authored by: Julda

Re: WiFi signal

No, I changed to the router provided when I switched to full fibre 

This message was authored by: JimM1

Re: WiFi signal

@Julda Not making it easy to find out what, so take a look and say which one you have by name!

 

https://www.sky.com/help/articles/broadband-diagnostic-which-sky-hub

 

And the extenders you are using also from the link below!

 

https://www.sky.com/help/articles/sky-wifi-booster-what-do-you-need-help-with

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