WiFi signal

[RB_1]

Hi, I have just joined Sky, I am a gigafast customer with a Sky Max hub and am barely getting 20mbps to my office laptops at times (located upstairs in my house). Are you able to provide any signal boosters or a more powerful hub? Thanks, Rory.

[JimM1]

@RB_1 If you have and are paying for the extra addon feature then linked below is all about what is needed and to be done!

getting sky max and how to get the pod's
https://www.sky.com/help/articles/sky-wifi-max
https://www.sky.com/help/articles/enhanced-wall-to-wall-wifi-guarantee
https://www.sky.com/help/articles/sky-wifi-booster-what-do-you-need-help-with