WiFi shocking non stop!

[Katiedinsdale]

Wifi not working again 

this happens a LOT 

you send me an email agreeing the connection is poor 

I want a refund on my wifi payments and a reduction 

[TimmyBGood]

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@Katiedinsdale wrote:

I want a refund on my wifi payments and a reduction 

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The refund under the terms of the Guaranteed Minimum Download Speed is for one month of the broadband subscription, and you need to claim that yourself.

A reduction on ongoing subscription is unlikely because any ISP has fixed costs to cover.  If you've been offered early exit from a contact term you can choose to take that if you wish, but any other Openreach-based ISP is likely to inherit the same problem.

[Katiedinsdale]

How do I claim it? 
I've been a loyal customer for many many years and it's a shame to be treated with such little care and respect 

[TimmyBGood]

@Katiedinsdale 

https://www.sky.com/help/articles/sky-fibre-speed-guarantee 

Unfortunately it appears that Openreach is not putting as many resources into maintaining the legacy copper network, preferring to concentrate on the rollout of FTTP instead.