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Discussion topic: WiFi pausing

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This message was authored by: BFcaragh

WiFi pausing

Hi, my broadband has recently started pausing - even if there's only a single device using it. 
watching streaming or even social media content is difficult as the "wheel of death " keeps appearing on the screens - sometimes for up to 30 seconds. 
has anyone experienced this, and was there a fix?

thanks

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This message was authored by: GD1

Re: WiFi pausing

Posted by a Superuser, not a Sky employee. Find out more

@BFcaragh  It's more likley that the device in questiuon has difficulty with the wifi signal rather than the wifi itself pausing.

 

What device are you using when you see this happen?

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV (Satellites 28E,19E & 13E), Sky Glass Gen 2 55", Sky Stream, Sky 1Gig FTTP Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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This message was authored by: BFcaragh

Re: WiFi pausing

It's happening on an LG tv when looking at Disney + or Netflix. 
on my iPhone 16 when looking at FB

my sons say they're x-boxes are "glitchy"

This message was authored by: GD1

Re: WiFi pausing

Posted by a Superuser, not a Sky employee. Find out more

@BFcaragh  It may well be poor wifi try the steps here https://www.sky.com/help/broadband/my-broadband-speed/improving-wi-fi-signal-to-my-devices/articles/...

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV (Satellites 28E,19E & 13E), Sky Glass Gen 2 55", Sky Stream, Sky 1Gig FTTP Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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