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Discussion topic: WiFi password not working

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Avatar for Shan61
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This message was authored by: Shan61

Message posted on ‎23 Sep 2026 05:00 PM

WiFi password not working

This morning I have a new hub connected. Openreach gave a message they have connected the device and it's working well. If trouble shooting I have to contact the SKY.

 

I did everything from my side to resolve the problem. Still my WiFi is not connected to my mobile phones. It says my password is incorrect. I gave the forgotten password and reset it, many times! Alas it's not connected!. 

 I lost one day! 

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Avatar for caesarome
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This message was authored by: caesarome

Message posted on ‎23 Sep 2026 05:09 PM

Re: WiFi password not working

Posted by a Superuser, not a Sky employee. Find out more

@Shan61 

If you are seeing an error about entering the wrong Wifi password then make sure you are not getting a 1 and l or a 0 and O muddled as it is quite easy to do this. It must also be entered as shown on the hub itself so use upper case letting if required.

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