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Discussion topic: WiFi not working

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This message was authored by: Adam315

WiFi not working

WiFi for the second time isn't working we've only had it fitted a week ago tomorrow 

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This message was authored by: caesarome

Re: WiFi not working

Posted by a Superuser, not a Sky employee. Find out more

@Adam315 

The first thing to check is this link to see if there are any outages in your area, it can be a bit slow at picking up issues so if nothing shows perhaps try it again later:
https://www.sky.com/servicechecker


If nothing shows then try this line test:
https://www.sky.com/help/articles/broadband-diagnostic-start


You can also run the test via the MySky app on a mobile data connection.


After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

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