WiFi not working

[PeterPablo]

I connected to my WiFi for the first time this morning and 20 minutes later the internet has gone off and the router is showing green and amber lights

[caesarome]

@PeterPablo 

When was your acrivate date ?

[PeterPablo]

Today is my activation date and I received a text message saying it's now active. I connected and it was working but after 20 minutes the internet went off 

[caesarome]

@PeterPablo 

Try running the line test here to see if any faults are found:
https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

If this is of no help give Sky a call to report it to them.

[JimM1]

@PeterPablo New connection to Sky from another ISP's broadband?

[PeterPablo]

The light on the box for internet and voice is showing amber 

[PeterPablo]

I received the router 3 days ago and it was activated today. The internet went out after 20 minutes 

[JimM1]

@PeterPablo You had the activation text from sky that you where good to go and put the sky hub on?

This link providers information about the coloured lights on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start

[caesarome]

@PeterPablo 

What is the result of the line test from the link I posted for you ?

[PeterPablo]

Yes I had the activation text 

[JimM1]

@PeterPablo Have you tried to power off leave five minutes and switch back on again?

[PeterPablo]

Yes I've tried that twice now

[JimM1]

@PeterPablo Time to just leave it now, sky have until midnight on the activation day to get it going, if not working by then it;s a call to sky tomorrow.