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Discussion topic: WiFi not working

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This message was authored by Z1000rider This message was authored by: Z1000rider

WiFi not working

Two green lights and one red but test says all is ok? 

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This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: WiFi not working

Posted by a Superuser, not a Sky employee. Find out more

@Z1000rider 
Use the below link to check to see if there are any outages nearby https://www.sky.com/servicechecker
(This should determine if there's an identified fault affecting multiple households)

If there aren't any then try running the line test here
https://www.sky.com/help/articles/broadband-diagnostic-start
You can also run the test via the MySky app on a mobile data connection.

Once completed, if it reports back that all is good click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
This message was authored by DH2384 This message was authored by: DH2384

Re: WiFi not working

Same problem. Done all test and it says everything is fine. But it's not working 

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