WiFi not working

[Safmq]

WiFi isn't working since I set it up , the internet light is off and so in the voice light 

the power light and WiFi light is on but no WiFi is working , I haven't plugged in a phone as I don't have one yet but the WiFi should still work 

[Highlinder]

@Safmq  Your Wi-Fi will not work without your broadband working.

Can you please run the service checker, this can be done either via the Sky app on mobile data or use the link below.
https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic

If it finds an external fault it should enable you to book an engineer.


After the service checker completes and if it comes back green all good can you click on broadband to run an updated test please. If you get amber or red please follow the on screen instructions.