WiFi not working on mobiles

[DavidJ37]

Our WiFi is not working on any of our mobile devices.  It's showing that it is connected but we cannot load any games or play any videos on TikTok or Facebook.  It is saying that we are not connected to the internet, on these apps.  We have rebooted the router several times over the last three days and it still will not work.

[Chrisee]

@DavidJ37 I can see that your post has been escalated to the Sky team who support the forum who should be in touch soon to offer you a private chat session to get this sorted. Keep an eye on the forum as if you miss the message just click the chat icon which will be added to the forum pages for you to use.saving a long phone call.

[Mr+Flibbles+86]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Mr+Flibbles+86]

We are still looking to help you. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks