WiFi not working even though service checker says ok

[Gee4]

Sky WiFi down.

all lights on green on the WiFi router

wifi findable on phones but not connecting or offering any internet

service checker states no problems 

have tried restarting several times but no changes 

no flashing error lights on router

[Addie15]

Hi there, @Gee4. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147 

[Tom-W19]

Hi @Gee4 

An invite was sent but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.