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Discussion topic: WiFi not woorking

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This message was authored by: Vetyangry1

WiFi not woorking

I've not had WiFi. Connection all afternoon I've turned the tv off and put it back but still not working the signal is very poor here I can't use laptop or anything as it says no signal

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This message was authored by: caesarome

Re: WiFi not woorking

Posted by a Superuser, not a Sky employee. Find out more

@Vetyangry1 

The first thing to check is this link to see if there are any outages in your area, it can be a bit slow at picking up issues so if nothing shows perhaps try it again later:
https://www.sky.com/servicechecker


If nothing shows then try this line test:
https://www.sky.com/help/articles/broadband-diagnostic-start


You can also run the test via the MySky app on a mobile data connection.


After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

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